Has anyone else seen this?
My stepdaughter was signed up for a Europe trip. She wanted my daughter (her stepsister) who to go with her on the tour. I looked at the price of $3146 and said that it was quite expensive to send them both, but I would check into it. I got on the EF website 8/10/11 and looked at the tour. Their website showed the tour with a “best price discount” of $570, and my daughter had been on a tour to DC last year so they offered a $50 repeat customer discount. The made the total price $2526. This seemed more affordable, so I called them to double check on the $50 repeat customer discount and clicked confirm while they were on the phone and they verbally confirmed that it was booked. Of course the girls were ecstatic that they could go to Europe together!
This morning I get an email from EF saying that my monthly payment had changed. I logged on to look and my payment had gone from $458/month to $572/month. I looked into it further and the $570 discount was gone and they had me paying the full $3146. I called them to resolve it, they called back and said that the discount shown before was a “computer glitch” and that they would not honor the price I had confirmed with them, or give me any concession whatsoever for their mistake. I tried to speak to a manager, but they would not let me.
I find this very hard to believe that an ethical company would do this. If it was truly a “computer glitch” I would have expected the sales lady to tell me something was wrong when I confirmed the tour while she was on the phone. Now I’m in a position where I have to severely disappoint my girls and cancel the tour, or pay EF the extra $570. I would not have signed my daughter up under the full price because it is so expensive to send them both. Now that she was planning to go, it seems quite unfair to cancel it.
Has anyone else seen the "best price" discount on any of their tours? I would like to know if this is a regular practice?"
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