Experience ef (Education First) 3 (English)

"I booked a trip for my son and paid for it over a year ago. . .i recently logged on to pay for additional "departure fees" and learned that the trip i had payed for had been changed - WITH NO NOTICE. My son is now going on a shorter trip with different departure dates for the same price . . . THIS IS ROBBERY!! I contacted the company and after being on the phone with several people for 2 days i was told - there was nothing they could do, they did not know why the prices were the same, to basically it is not their problem. I was advised to write a letter!

This was VERY frustrating!! I will make sure and tell ALL my friends about my experience with EF Tours."

http://www.complaintsboard.com/complaints/fraudhidden-fees-c464133.html